We do NOT charge VAT to customers outside of the EU.
Prices will be shown exclusive of VAT if you set your Shipping destination to a country outside of the EU.
Inc/Ex VAT Toggle on Store:
The store determines whether or not to charge you VAT based upon your SHIPPING address on your account.
When you are LOGGED-IN to your Account and have your Shipping Country set in your profile, then you will automatically be shown the correct prices for your country.
When you are NOT LOGGED-IN the Cart will show you the UK Prices Inclusive of VAT – However:
There is an “Inc/Ex VAT” Toggle on the store in the right-hand-side column that allows you to show/hide VAT when you are logged in or not logged in:
When using this toggle the prices will change showing you the Inclusive of VAT prices and the Exclusive of VAT prices.
If you are LOGGED-IN and have your country set to a location that is NOT CHARGED VAT, then the inc/Ex VAT toggle will not change the prices regardless of how the toggle is set i.e. all prices are exclusive of VAT.
We are now using a mixture of Individual Country rates and Zones as shown on the following map. The prices quoted on this page apply to Antenocitis Workshop products only. Orders that include one or more non-AW products are subject to other shipping rates.
Map showing delivery areas:
Individual Country Rates:
Australia, Austria, Canada, Denmark, Finland, France, Germany, Ireland, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, USA, Channel Islands
Rest Of Europe, Rest of World,
AW postage to Australia
AW postage rates for Austria
AW Postage to Canada
AW postage rates for Denmark
AW Postage rates for Finland
AW postage rates to France
AW postage rates for Germany
AW postage rates to Ireland
AW postage rates to Netherlands
AW postage rates for New Zealand
AW postage rates for Norway
AW postage rates for Poland
AW postage rates to Portugal
AW postage rates to Spain
AW postage rates to Sweden
AW postage rates for Switzerland
AW postage rates to the United States of America
AW postage rates to United Kingdom
AW postage rates to Channel Islands
My Country is not listed anywhere?
If your country does not appear on the list or images above, and you cannot select it in the shopping cart, then it is likely that we do not have standard postage rates for your country, or that we do not post to your country at all.
Please use the Contact Us page to send us an email and ask if we can supply you, or post to your Country.
Shipping is a perpetual and difficult issue for webstores and customers alike: As a customer it’s a nuisance to find that your bargain purchase is no longer the bargain you thought it was when you get to checkout and, as a store, you hate to lose an order because the automated shipping system gave out a wonky cost when you could have offered a much better rate “in person”.
Some items are cheap to ship, others are surprisingly expensive. It is generally a result of weight but more and more often postage cost is significantly affected by size or shape.
In wargaming, our products range from etch-brass detail sheets that will fit an envelope to 2-meter tubes of gaming mats that won’t!
We do not want, or expect, to make any profit from shipping fees: that approach doesn’t help sales and we don’t work that way; keeping shipping prices as low as possible is what works best for everybody and that is what we try to do.
That said, an automated shopping cart is really not expert at working out the best shipping rates for you (or us): it is OK at small, non-bulky items under 2kg and under a certain size (generally anything over 30cm starts to be an issue)… but as soon as bulky or heavy items get thrown into the mix then it starts to have kittens and becomes progressively less helpful.
So, if you ever run into a shipping fee that is high please take the time to email us via the contact us page and ask us to re-calculate your postage options.
Before doing that though please read the next couple of paragraphs!
Our standard packaging is, wherever possible, re-cycled cardboard, packages that are fragile or should not be bent will be marked with warnings stickers as appropriate.
Although we do package items for free you will also find some additional packaging options on some products which you can choose to add to your order to help ensure that they arrive in perfect condition; these are new rigid packaging boxes and not recycled packaging.
Postage Holding Fees
In some cases, the shopping cart cannot work out the best shipping service for your package.
This is most likely to occur if the order is comprised of mixed items such as aerosols and large sheet materials, or if you are overseas and your package weights a lot.
In such cases you may see an option of “Holding Fee – We refund Excess”. This means that we will look into the best shipping options for you, then contact you with those prices to arrange delivery, we will then refund any excess postage fees paid by you, or due to us, where applicable.
Import Duties and Taxes:
Import Taxes (outside the UK); Antenociti’s Workshop Ltd is not responsible for any charges the customer may have to pay in taxes or customs duty. We suggest customers contact their local customs office to establish what additional charges may be incurred on importation.
Timed Delivery Services:
Services that have a timed delivery, such as Special Delivery Next Day, DHL Home 48 and so forth, are timed from their date of dispatch and not from when the order is placed.
We do not dispatch items on Saturday or Sunday other than by special arrangement.
All orders are expected to be filled and dispatched within 28 days of receipt of order.
Natural Products & Customs Seizure:
Some items we sell are made from, or consist of, natural products that may not be legally imported into certain countries and/or states. We ask that customers check with their local Customs service to ensure that such items are allowed into their country or state before placing an order with us. We endeavour to mark any such items as being potentially at risk, however, we cannot be held responsible for the seizure of such items as it is impossible for us to know the import restrictions of every product for every country.
We would like to draw the customers’ attention in particular to items such as our Ivy Leaves, Leaf Litter and Realistic Reeds, as well as items such as Lichen and other natural products such as Seafoam and Forest in a Box.
Royal Mail classifies a parcel as being missing when it is 15 working days later than the due date. The “due date” is typically regarded as between 3 days after postage for first-class mail, and a working week depending on the class of service: thus usually giving a total of 20 working days, or four weeks, from dispatch.
We cannot make a claim for a missing parcel until that time has passed – Royal Mail will not allow claims made before that time. As such if your parcel is late then please contact us to let us know once the appropriate time period has passed. We will then make a claim for you (which can take up to 6 months to handle by Royal Mail) but rather than have you wait for that long we will send you out a replacement parcel to the value that it was insured for.
Also please note that unless you purchase additional insurance then the maximum value that Royal Mail insures a package to is is £36.00 and that is the maximum that you can be refunded.
The only thing required from you, the customer, is to provide us with a written, signed, statement that the package has not arrived and including the value of the package, your name, address and the date dispatched by us along with the current date (must be a minimum of 20 working days after the dispatch date).
(Please note that you will be required by Royal Mail to sign documentation confirming that a package has not been delivered and that false declarations may be reported to the police.)
If your package is late you may be able to claim compensation yourself directly from Royal Mail. This is usually in the form of 12 First Class stamps or a cheque for £5 or £10 depending on the severity of the delay.
You must make an application for delay compensation yourself, although we are happy to provide you with a copy of the dispatch notice that you will require as proof of posting.
You can find more details on the Royal Mail website here