Shipping Terms and Conditions

General Notes:

Inc/Ex VAT on Store: Prices on the website are shown at a full price including VAT, then the ex. VAT price is shown as a subscript after it. However, if you are in a country that does have VAT, then ex VAT prices are shown twice, this is a normal function of the website that is not editable.

Postage: We post on Tuesday and Fridays every week, orders will only be dispatched on Tuesday or Friday after all items in the order have been made. Times quoted for postage (i.e. Royal Mail 24, RM48 etc.) are the length of time for the delivery company to deliver the item, they have no bearing on how quickly your order will be dispatched. We only consider an order ‘late’ if they have not been dispatched within 30 days from the order date.

Please use the Contact Us page to send us an email and ask if we can supply you, or post to your Country.

Shipping costs: Shipping is a perpetual and difficult issue for websites and customers alike: As a customer, it’s a nuisance to find that your bargain purchase is no longer the bargain you thought it was when you get to the checkout and, as a store, you hate to lose an order because the automated shipping system gave out a wonky cost when you could have offered a much better rate “in person”.

Some items are cheap to ship, others are surprisingly expensive. It is generally a result of weight but more and more often postage cost is significantly affected by size or shape.
In wargaming, our products range from etch-brass detail sheets that will fit an envelope to 2-meter tubes of gaming mats that won’t!

We do not want, or expect, to make any profit from shipping fees: that approach doesn’t help sales and we don’t work that way; keeping shipping prices as low as possible is what works best for everybody and that is what we try to do.

That said, an automated shopping cart is really not expert at working out the best shipping rates for you (or us): it is OK at small, non-bulky items under 2kg and under a certain size (generally, anything over 30cm starts to be an issue)… but as soon as bulky or heavy items get thrown into the mix then it starts to have kittens and becomes progressively less helpful.

So, if you ever run into a shipping fee that is high please take the time to email us via the contact us page and ask us to re-calculate your postage options.

Before doing that though please read the next couple of paragraphs!

Our standard packaging is, wherever possible, re-cycled cardboard, packages that are fragile or should not be bent will be marked with warnings stickers as appropriate.
Although we do package items for free you will also find some additional packaging options on some products which you can choose to add to your order to help ensure that they arrive in perfect condition; these are new rigid packaging boxes and not recycled packaging.

Postage Holding Fees
In some cases, the shopping cart cannot work out the best shipping service for your package.
This is most likely to occur if the order is comprised of mixed items such as aerosols and large sheet materials, or if you are overseas and your package weighs a lot.
In such cases, you may see a notice of “There are no shipping options available”. This means that we will look into the best shipping options for you, then contact you with those prices to arrange delivery, we will then refund any excess postage fees paid by you, or due to us, where applicable.

Import Duties and Taxes:
Import Taxes (outside the UK); Antenociti’s Workshop Ltd is not responsible for any charges the customer may have to pay in taxes or customs duty. We suggest customers contact their local customs office to establish what additional charges may be incurred on importation.

Timed Delivery Services:
Services that have timed delivery, such as Special Delivery Next Day, DHL Home 48, and so forth, are timed from their date of dispatch and not from when the order is placed.
We do not dispatch items on Saturday or Sunday other than by special arrangement.
All orders are expected to be filled and dispatched within 28 days of receipt of the order.

Missing Packages
Royal Mail classifies a parcel as being missing when it is 15 working days later than the due date. The “due date” is typically regarded as between 3 days after postage for first-class mail, and a working week depending on the class of service: thus usually giving a total of 20 working days, or four weeks, from dispatch.

We cannot make a claim for a missing parcel until that time has passed – Royal Mail will not allow claims made before that time. As such if your parcel is late then please contact us to let us know once the appropriate time period has passed. We will then make a claim for you (which can take up to 6 months to handle by Royal Mail) but rather than have you wait for that long we will send you out a replacement parcel to the value that it was insured for.
Also please note that unless you purchase additional insurance then the maximum value that Royal Mail insures a package to is £36.00 and that is the maximum that you can be refunded.
The only thing required from you, the customer, is to provide us with a written, signed, statement that the package has not arrived and including the value of the package, your name, address, and the date dispatched by us along with the current date (must be a minimum of 20 working days after the dispatch date).

(Please note that you will be required by Royal Mail to sign documentation confirming that a package has not been delivered and that false declarations may be reported to the police.)
If your package is late you may be able to claim compensation yourself directly from Royal Mail. This is usually in the form of 12 First Class stamps or a cheque for £5 or £10 depending on the severity of the delay.
You must make an application for delay compensation yourself, although we are happy to provide you with a copy of the dispatch notice that you will require as proof of posting.